Privacy Policy

1. About This Policy

EmpireTix ("EmpireTix," "we," "us," or "our") is a ticket brokerage based in New Jersey. We help customers buy and sell tickets to sports, concert, theater, and other live events. This Privacy Policy describes how we collect, use, share, and protect information when you visit empiretix.com, sign up for our email list, contact us, or otherwise interact with our services (collectively, the "Services").

By using our Services, you agree to the practices described in this Policy. If you do not agree, please do not use the Services.

2. Information We Collect

A. Information You Provide Directly

We collect information you give us when you interact with our Services, including:

• Contact information — name, email address, phone number, mailing address.
• Account information — username and password (when accounts launch).
• Order information — event preferences, seat selection, billing and shipping details, payment-card information (processed via our payment processor; we do not store full card numbers on our servers).
• Communications — the contents of messages you send us via email, SMS, web forms, or phone, and our responses.
• Marketing preferences — your opt-in or opt-out status for promotional communications.

B. Information Collected Automatically

When you visit our website, we and our service providers may automatically collect:

• Device & browser data — IP address, browser type, operating system, device identifiers, screen resolution.
• Usage data — pages viewed, links clicked, referring URL, time spent on pages, search terms.
• Location data — approximate geographic location derived from IP address.
• Cookies & similar technologies — see Section 5.

C. Information from Third Parties

We may receive information from:

• Payment processors — to verify and complete transactions.
• Ticket exchanges, primary issuers, and broker partners — to source and verify ticket inventory and fulfill orders.
• Fraud-prevention and identity-verification services — to detect and prevent unauthorized transactions.
• Analytics and advertising partners — aggregated statistics about visitors and campaigns.

3. How We Use Your Information

We use the information described above to:

• Provide, operate, and improve our Services.
• Process and fulfill ticket orders, deliver tickets, and issue refunds where applicable.
• Communicate with you about orders, customer-service inquiries, and updates to the Services.
• Send marketing communications about events, offers, and EmpireTix news (only with your consent, where required by law).
• Personalize your experience and recommend events you may be interested in.
• Prevent fraud, enforce our terms, comply with legal obligations, and protect the rights and safety of EmpireTix, our customers, and others.
• Conduct internal analytics, research, and business operations.

4. How We Share Information

We share personal information only as described in this Policy. We do not sell your personal information for cross-context behavioral advertising as that term is defined under California law. We may share information with:

• Service providers who perform services on our behalf — payment processors, hosting providers, email and SMS delivery vendors, fraud-prevention services, analytics providers, and customer-support platforms. These providers are bound by contractual confidentiality obligations.
• Ticket inventory partners and exchanges — to source, deliver, or transfer tickets you order.
• Legal and safety — to comply with applicable law, regulation, legal process, or governmental request; to enforce our Terms; to protect against fraud or illegal activity; or to defend our legal rights.
• Business transfers — in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets.
• With your consent — for any other purpose you authorize.

5. Cookies & Tracking

We use cookies and similar technologies (such as pixels, web beacons, and local storage) to operate our website and understand how it is used. The categories of cookies we may use include:

• Essential cookies — required for the site to function (e.g., maintaining your session).
• Analytics cookies — measure traffic and usage patterns to help us improve.
• Functional cookies — remember your preferences.
• Advertising cookies — used by advertising partners to deliver and measure ads (only if and when we run advertising campaigns).

Most browsers allow you to refuse or delete cookies through your browser settings. If you disable certain cookies, parts of our Services may not function properly.

6. Marketing Communications

A. Email

If you provide your email address through our signup form or another submission, we may send you marketing emails about EmpireTix events, offers, and updates. Every marketing email we send includes an unsubscribe link. You may also opt out by emailing privacy@empiretix.com.

Transactional emails (order confirmations, delivery notices, customer-service responses, payment receipts, account or security notices) may be sent even if you have opted out of marketing emails, because they are necessary for the operation of the Services.

B. SMS & Text Message Program (TCPA Notice)

EmpireTix operates an SMS messaging program in accordance with the federal Telephone Consumer Protection Act ("TCPA"), 47 U.S.C. § 227, and applicable FCC and state regulations.

Consent. By providing your mobile phone number to EmpireTix — through our website, a written form, by checking an opt-in box, replying to a sign-up message, or by giving the number to a customer-service representative — you expressly consent to receive recurring autodialed and pre-recorded text messages from EmpireTix at that number, including marketing, promotional, account, transactional, customer-service, and informational messages. Your consent is not a condition of any purchase.

Types of messages you may receive.

• Transactional — order confirmations, ticket delivery notifications, event reminders, payment receipts, refund notices, customer-service replies, fraud or security alerts.
• Promotional/marketing — special offers, event drops, presale alerts, promo codes, and EmpireTix news.

Message frequency. Message frequency varies based on your interactions with EmpireTix (such as orders placed, events you've expressed interest in, and ongoing campaigns). You may receive up to multiple messages per week.

Message and data rates. Message and data rates may apply. EmpireTix does not charge for the messages themselves, but standard message and data rates from your mobile carrier may apply to every message sent or received. Check with your carrier if you have questions about your plan.

How to opt out (STOP). You can cancel the SMS program at any time. Reply STOP to any text message we send. After replying STOP, you will receive one confirmation message that you have been unsubscribed, after which we will not send you further SMS messages. If you want to rejoin, sign up again or reply UNSTOP.

How to get help (HELP). Reply HELP to any text for assistance, or contact us at support@empiretix.com.

Supported carriers. Our SMS program is available on most US wireless carriers, including AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Cricket, MetroPCS, U.S. Cellular, and others. Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission from your carrier and is not guaranteed.

Privacy. EmpireTix does not sell, rent, or share your mobile phone number with third parties for their marketing purposes. We share your number only with service providers acting on our behalf to deliver messages, prevent fraud, comply with law, or operate the Services, as described in Section 4 of this Policy. Information you provide via SMS will be treated as described in this Privacy Policy.

Eligibility. Our SMS program is open to mobile-phone subscribers in the United States who are at least 18 years old (or who have parental/legal-guardian consent). By participating, you represent that you are the account holder for the phone number you provide, or that you have the account holder's permission to enroll the number.

Changes to the program. EmpireTix reserves the right to change or terminate the SMS program at any time without notice. We will not, however, send messages to a number that has opted out unless and until you re-subscribe.

If you believe you have received an SMS from us in error or without your consent, please contact privacy@empiretix.com immediately and we will investigate and remove your number if confirmed.

7. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information. Our website uses TLS encryption (HTTPS), and we limit access to personal information to personnel and service providers who need it to perform their duties. Payment-card information is handled directly by our PCI-DSS compliant payment processor and is not stored on our servers.

No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

8. Data Retention

We retain personal information for as long as necessary to provide the Services, fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will delete or anonymize it.

9. Your Rights & Choices

Depending on where you live and applicable law, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Restrict or object to certain uses of your information.
• Receive a portable copy of your information.
• Withdraw consent at any time (where processing is based on consent).
• Opt out of marketing communications.
• Lodge a complaint with a data-protection regulator.

To exercise any of these rights, email privacy@empiretix.com with your request. We will respond within the timeframes required by applicable law. We may need to verify your identity before processing your request.

10. Notice to California Residents

If you are a California resident, the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), provides you with specific rights:

• Right to know the categories and specific pieces of personal information we have collected, used, and disclosed in the past 12 months.
• Right to delete personal information we have collected from you, subject to certain exceptions.
• Right to correct inaccurate personal information.
• Right to opt out of the "sale" or "sharing" of your personal information. We do not sell personal information.
• Right to limit the use of sensitive personal information.
• Right to non-discrimination for exercising any of these rights.

To exercise these rights, email privacy@empiretix.com. You may also designate an authorized agent to make a request on your behalf.

11. Notice to EU/UK Residents

If you are located in the European Economic Area, the United Kingdom, or Switzerland, our processing of your personal information is governed by the General Data Protection Regulation (GDPR) or the UK GDPR, as applicable. Our legal bases for processing include:

• Performance of a contract — to process orders and deliver tickets.
• Legitimate interests — to operate, improve, and secure our Services and prevent fraud.
• Consent — for marketing communications and non-essential cookies.
• Legal obligations — to comply with applicable law.

You have the rights listed in Section 9, including the right to lodge a complaint with your local supervisory authority. To exercise these rights, email privacy@empiretix.com.

12. Children's Privacy

Our Services are not directed at children under 13 (or under 16 in the EEA/UK), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

13. Third-Party Links

Our website may contain links to third-party websites and services we do not own or control. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third party before providing information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Effective" date above and notify you by posting the revised Policy on this page or, where appropriate, by email. Please check back periodically.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@empiretix.com
• General support: support@empiretix.com
• Mailing address: EmpireTix · New Jersey, USA (full address to be added)